Privacy Policy - grinlab

GrinLab (“we”, “us”) respects the privacy of everyone who visits our site. This policy explains what personal data we collect when you browse grinlab.net (the “website”) or contact us by email, how we use and protect that data, and what rights you can exercise.

By continuing to use this website, you confirm that you have read and agree to this policy.

Information We Collect

Information you provide to us
When you contact us by email, apply to become a distribution partner, or request a product catalogue, we receive the name, email address, phone number, company name, country or region and any other details you choose to include in your message.

Information collected automatically
When you browse this website, our systems automatically record technical data such as browser type and version, operating system, device type, IP address, referring URL, the pages you view and how long you stay. This data is used in aggregated form and generally cannot be used to identify you personally.

How We Use Your Information

To respond to your enquiries, quotation requests and distribution partnership applications
To provide product information, technical support and after-sales service
To analyse website traffic and usage so we can keep improving our content and browsing experience
To maintain the security of this website and detect or prevent malicious and abusive activity
To comply with obligations required by law

We do not sell, rent or trade your personal data to third parties.

Cookies and Analytics

This website uses cookies and similar technologies to remember the language you have chosen (Chinese or English), to keep the site working properly, and to understand how visitors use the site through Google Analytics — for example which pages are most popular and how long people stay.

You can refuse or delete cookies at any time in your browser settings. Please note that some parts of the site may not work correctly once cookies are disabled.

Third-Party Services We Use

To operate this website and provide our services, we may rely on the third-party services below. Each of them handles data in accordance with its own privacy policy:

Google Analytics and Google Search Console — website traffic and search performance analysis
Web hosting and content delivery services — site operation, backups and acceleration
Website security services — blocking malicious connections, which involves logging the IP addresses of suspicious requests
Email services — handling correspondence between you and us

Sharing and Disclosure

We do not disclose your personal data to third parties, except in the following circumstances:

You have given us your consent
It is necessary to complete a service you requested and the data must be passed to partners who support our operations (for example logistics providers or local distributors), who may only use it for that specific purpose
We are required to do so by law, or by a lawful request from a judicial or administrative authority

How Long We Keep Your Data

We keep your data only for as long as it is needed for the purpose it was collected for. Correspondence and contact details are generally retained for three years after our exchange ends, unless a longer period is required by law. Data that is no longer needed is deleted or anonymised.

Data Security

This website is served entirely over an encrypted SSL/TLS connection, and is protected by a firewall, login protection and regular backups to guard against unauthorised access, alteration or disclosure.

However, no transmission over the internet can be guaranteed to be completely secure. Please also take care to protect your own accounts and personal information.

Your Rights

You may ask us to give you access to, provide a copy of, supplement or correct the personal data we hold about you, and you may also ask us to stop collecting, processing or using it, or to delete it. If you are located in the European Union, you additionally have the rights granted by the GDPR, including data portability, restriction of processing and the right to object.

Please write to [email protected] and we will act on your request as soon as we have verified your identity.

Children's Privacy

The products and content on this website are intended for professional photographers and image creators. They are not directed at children, and we do not knowingly collect personal data from anyone under the age of 13. If you believe we have done so, please contact us and we will delete it promptly.

External Links

This website may contain links to third-party sites such as social media platforms or distributor websites. Those sites have their own privacy policies and this policy does not apply to them. We recommend reading their policies before providing any personal information.

Changes to This Policy

We may update this policy in response to changes in the law or in our services. Any updated version will be posted on this page, and the “Last updated” date above will be revised accordingly. We encourage you to check back from time to time.

12 Contact Us

If you have any questions or comments about this privacy policy or the way we handle personal data, please get in touch — we will reply as soon as we can.